Complaints Policy

Introduction
We are committed to providing high-quality services to our clients. If you have any complaints or concerns regarding our services, we encourage you to reach out to us. This policy outlines the process for submitting and resolving complaints.

How to Make a Complaint
If you are dissatisfied with our services, please contact us through the following channels:

• Email: [info@xonlaw.com]

• Phone: [insert phone number]

• Online Contact Form: [Contact Page]

Please provide us with the following information:

• Your name and contact details

• A description of the issue

• Relevant dates and any supporting documents

Our Response to Complaints
Once we receive your complaint, we will acknowledge it within [insert timeframe]. We will then investigate the issue and take appropriate action to resolve it. We aim to resolve complaints as quickly as possible, typically within [insert timeframe].

Escalation Process
If you are not satisfied with our resolution, you may escalate your complaint to [insert relevant authority or ombudsman, if applicable].

Confidentiality
All complaints will be handled confidentially, and your personal details will not be shared without your consent unless required by law.

Changes to this Policy
We may update this Complaints Policy as necessary. Any changes will be reflected on this page, with the “Last Updated” date revised accordingly.